Message Media Scripts

Written scripts with consistent verbiage are used to ensure Confidentiality and Personal Identifiable Information (PII) is not included in any written messages or recordings left for DEBS clients. Messages and recordings are typically communicated by:

Telephone,
Secure Text (e.g., message media), or
Secure email (e.g., BenefitsCal).

Note: Refer to Chewable Byte (CB) 2025-122 How To Opt-in to Text Messaging for Programs when clients request to opt-in to CalSAWS text messaging by benefit program.

Scripts

The following are scripts for eligibility staff to use when communicating with clients to ensure that Confidential and Personal Identifiable Information (PII) is not included.

Add A Person Appointment

This is a message from Santa Clara County Social Services Agency. You have an appointment to add someone to your case. A valid ID, SSN, and birth verification must be provided for this person. An interview appointment is scheduled for (MM/DD/YY) at (00:00). Please arrive on time at (office address here). If you are not able to keep your appointment, please contact your worker at (phone #). If you do not complete this interview, your benefits will discontinue effective (MM/YY).

Note: This script may be revised to add/delete the necessary verifications and/or to change the interview to a telephone interview.

DMV Voucher Reminder

This is a message from Santa Clara County Social Services Agency. Your DMV Voucher will be ready for pickup at (00:00). Please arrive on time at (office address). Please bring your ID. If you are not able to keep your appointment, please contact your worker at (phone #) to reschedule this appointment.

EBT Reminders

This is a message from Santa Clara County Social Services Agency. Your card will be ready for pickup at (00:00) on (MM/DD/YY). Please arrive on time at (office address). Please bring your ID. If you are not able to keep this appointment, please contact your worker at (phone #) to schedule another appointment.

Missed Intake Appointment

This is a message from Santa Clara County Social Services Agency. You have missed your application appointment scheduled for (00:00) on (MM/DD/YY). Please contact your worker at (phone #) to schedule another appointment.

Missed RE Appointment Reminder

This is a courtesy reminder from the Santa Clara County Social Services Agency. You have missed your annual Telephonic Interview appointment, which is due in (MM/YY). If you do not complete this interview, your benefits will discontinue effective (MM/DD/YY). Please contact your worker at (phone #) to schedule another appointment.

SAR7 Reminder

This is a courtesy reminder from the Santa Clara County Social Services Agency. We have not received your report for (MM/YY). If a report is not submitted by (MM/DD/YY), your case will be discontinued effective (MM/DD/YY). You can submit your completed report at www.benefitscal.com or mail/bring it to your nearest SSA office. You can contact your worker at (phone #).

Voter Registration

This is a message from Santa Clara County Social Services Agency. You can register to vote at www.registertovote.ca.gov.

Informational Notices

This is a message from Santa Clara County Social Services Agency. Informational Notices may be found at the following link: https://ssa.santaclaracounty.gov/informational-notices.