Intake Policy For Confidential Cases

An application for public assistance by an SSA employee, an employee's relative, or a close friend is NEVER to be processed in the office in which the employee works or by the applicant’s relative or close friend. If identified as a confidential case early in the application process, every effort is to be made to transfer the application to another office for assignment and processing via the OMC.

Once aid is established and the case is ready for transfer, the assigned intake worker's supervisor is to confer with the supervisor of the Confidential caseload to discuss transfer arrangements. When there is a disagreement about whether a case requires special handling, the situation must be referred through the supervisor to their SSPM.

The supervisor of the Continuing Confidential caseload must make every effort whenever possible to accept the Confidential Case. However, if all efforts fail and the supervisor of the primary Continuing Confidential caseload indicates there is no room for assignment, the intake supervisor MUST contact the supervisor of another confidential caseload and have the case assigned to their caseload.

Note: It is the supervisor’s responsibility to reassign cases to make room for the special assignment.

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