Corrective Action Overview

The Department of Employment and Benefits Services (DEBS) Corrective Action team is a collaborative effort between DEBS district offices, the Administrative Support Bureau (Quality Assurance/ Quality Control Unit), Staff Development, DEBS Administration, and DEBS Program staff. Corrective Action is charged with the implementation of corrective action strategies and the establishment of guidelines for the design, scheduling, completion, tracking, monitoring and compliance of different types of case reviews for both the CalFresh and Medi-Cal programs. A portion of the CalFresh case reviews are mandated by federal and state regulations, while other reviews are meant as an error-prevention tool in hopes of identifying errors before they are cited by Quality Control (QC) reviews and affect our county’s CalFresh payment accuracy rate.

The case review results are analyzed monthly to help identify error prone areas; to provide timely and adequate corrective action solutions; and to evaluate the effectiveness of the provided corrective action strategies; thus ensuring the highest benefit payment accuracy rate possible, and also ensuring the county is in compliance with federal, state and county regulations.

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