State Hearing Filing Procedures

General

Requests for an appeal may be oral or written.

Oral Requests

Oral requests are only accepted by the SHD by calling 1-800-743-8525. Speech impaired claimants can reach the SHD at 1-800-952-8349.

Written Requests

Claimants are not required to use a specific County or State form to initiate a written Appeal request. The request must contain sufficient information to identify the claimant and the issue being appealed. The “NA Back 9”, available in the DEBS forms library, can be provided to claimants asking for a form to file for an Appeal.

Written requests can be mailed in to the SHD or to the Appeals Unit at:

CDSS State Hearings Division, PO Box 94424, MS 21-37 Sacramento, CA 94244-2430
Appeals Unit, 333 Q Julian St, San Jose, CA 95110

Written Requests Received at District Office

Claimants may hand deliver appeal requests to any District Office (DO). If a request is mailed or dropped off at a DO follow the steps below:

Date stamp the envelope, and each page revived with the date the documents were received.
Image all documents, including the envelope.
Email or fax the request to the Appeals Unit within 24-hours of being revived.
1. Email documents to asbappeals@ssa.sccgov.org
2. Fax documents to (408) 817-6099

Important: It is critical that any request revived at DO be date stamped and sent to the Appeals Unit without delay to ensure Aid Paid Pending is evaluated and issued timely.

Electronic Requests

There are two types of electronic requests.

Claimants can email their request directly to SHD to SHDCSU@DSS.ca.gov
Submit an online request via the CDSS ACMS at www.acms.dss.ca.gov.