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Incomplete/Incorrect Statement of Facts (SOF)
The Statement of Facts can be accepted as complete even if there are unanswered or incorrectly answered questions when the information can be obtained verbally from the client, or the information is not questionable. Client’s verbal responses will not compromise the integrity of the SOF and must be clearly documented in the Maintained Case Comments window in CalSAWS.
When determining whether to return an incomplete or incorrect SOF or to obtain a verbal response, the worker must consider the consequences of verbal answers to questions, such as those involving income or household composition as the client has signed the SOF under penalty of perjury.
Applicant sends in SAWS 2 Plus/CF 37 and left several questions on the form blank. The worker asks those questions during the interview and the client answers them. The information provided is consistent with information in the case record and/or verifications on file. The SOF is acceptable as submitted. The worker must document the verbal response from the client in the CalSAWS Maintain Case Comments window.
Applicant sends in CF 37/ SAWS 2 Plus and checks “no” to question regarding resources. She previously reported having a checking account with a $23 balance. When the worker asks her about it during the telephone interview, she states she still has the account but it is currently overdrawn and that is why she checked “no” to the question. The new information she provided is not questionable and is consistent with the case record. The SOF is acceptable as submitted, the worker must document the information provided by the applicant in the CalSAWS Maintain Case Comments window.
Applicant sends in CF 37/ SAWS 2 Plus and has only listed herself and her 15-year old son as living in the home. During the telephone interview, when reviewing household composition, it is discovered that her 20-year old son, his wife and their child are also living in the home. She stated she didn’t list them on the SAWS 2 Plus/CF 37 because they buy and prepare food separately. Since the information regarding her son’s family is missing and gathering it verbally would affect the integrity of the Statement of Facts, the SOF must be returned to the applicant to be completed.
Applicant sends in CF 37/ SAWS 2 Plus and forgot to sign the SOF. Since the worker cannot sign the form for the applicant, the form must be returned to the applicant for completion.
Related Topics
Processing a Timely Recertification