CalFresh Update 2024-07: Clarification for Missed Initial Intake Interviews
CalFresh Handbook
| Date | References | Clerical | Implementation |
| 08/01/24 | 63-301.4.41.411 (c), 63-301.4.42.421 | Yes | Immediately |
Background
Currently, the Processing Time Frames topic of CalFresh Handbook Chapter 4 Applications states:
- If the household contacts the county to request another appointment within 30 days of the application date, then schedule a second appointment.
Changes
The following clarification has been added:
- A second appointment must be scheduled within 60 days of the application date if
- there is documentary evidence that the household contacted the county within 30 days of the application date (including contact(s) made before the scheduled initial intake interview), AND
- the household missed the initial intake interview, AND
- the household requests a second appointment after 30 days but within 60 days of the application date.
Client Contact
When clients with a denied CalFresh case contact...
- Clerical, refer to the Purpose of Visit section of the Intake Office Lobby topic in Clerical Handbook Chapter 7 Lobby Procedures.
- EWs, refer to the Missed Initial Interview section of the Processing Time Frames topic in CalFresh Handbook Chapter 4 Applications.
Documentation
For cases with the scenario described above, EWs must clearly document that the household meets all three requirements.
Department of Employment & Benefits Services
Contact Person(s): Vivien Phan and Michelle Demetrius, SSA BPIS, 408-755-7540