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Receipt of Verifications Requested by Clients
Receipts Required by Law
SB 1141 requires that SSAs provide a written receipt for documents hand-delivered to the department to someone other than the regularly assigned worker, if the client requests it.
- Receipts are required in the following programs:
- Receipts are not required for documents that are mailed to the department.
- Only one receipt is required for a hand-delivered periodic report with its supporting documents.
- Posters shall be placed in a prominent place in the reception area of each district office informing the clients of their right to request a receipt.
Receipt For Documents (CW 31 SAR)
The employee who receives the document is responsible to generate a Receipt For Documents (CW 31 SAR) through CalSAWS when one is requested. If more than one document of the same type (e.g., two Social Security cards) is received, additional information must be entered in the Comments to Client/Other Documents Submitted group box to clearly identify the documents submitted. The receipt must be printed and given to the client. A copy of the receipt MUST be attached to the documents and forwarded to the SSBS assigned to the task. Refer to Record Receipt of Documents and Print Receipt in the CalSAWS Help for step-by-step instructions.
The SSBS must:
- Ensure the documents are scanned into Imaging.
- Return any ORIGINAL documents (i.e., birth certificate, rental agreement, utility bill) to the client.
- Place any copies of documents that have been scanned into the shredding bin.
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