Processing Social Security Number (SSN) Information

If the Social Security Number (SSN Verification status shows the SSN as un-validated or validated with differences, take action according to the following steps:

  1. Compare the data in CalSAWS with the case record data (i.e., SSN card, birth certificates, previous hard-copy Statement of Facts, etc.). Look for the following:
    1. Incorrect SSN (does the SSN belong to another family member, etc.)
    2. Incorrect digits in the SSN
    3. Incorrect spelling of the first/last name (used maiden name, nickname, last name from previous marriage, reversed first/last name on input)
    4. Incorrect birth date.
  2. Correct the data in CalSAWS if there are error(s) and send a “Forced Add Transaction to MEDS” to generate a new IEVS Applicant Report Abstract. Refer to “Send a Forced Add Transaction to MEDS” in the CalSAWS Help - Interface Subsystem for instructions.
  3. Contact the client, if there are no errors in input, to obtain/verify information per program regulations by:
    1. Viewing the SS card for the listed SSN and the name originally used to verify the SSN
    2. Asking if the client used another name
    3. Asking for birth verification if one was not already provided by the client.
  • If the verification provided by the client indicates the case information is correct, refer the client to a SSA District Office with an MC 194 and copy of the WTPY response.

Note: Do not hold up eligibility determination pending verification, if the client is cooperating.

  1. Resubmit the additional or corrected information through CalSAWS (See Step 2, above.)

 

If the SSN Validation code shows that the SSN is transposed, both the SSN that was inputted and the transposed SSN will be displayed.

Follow these steps to clarify transposed/reversed SSNs:

  1. Compare the SSN on the client-provided information with the WTPY match results.
  2. Follow these guidelines:

If...

Then...

There is still a discrepancy,

Contact the client.

The client confirms the numbers were transposed/reversed,

Go to Step 3.

Client cannot resolve the conflict,

Refer the client to SSA using the MC 194.
  1. Enter the correct SSN into CalSAWS. Send a “Forced Add Transaction to MEDS” to generate a new IEVS Applicant Report Abstract to check for EDD and FTB data.

Related Topics

Social Security Administration (SSA) Data