New Eyes

New Eyes is a 501 (c)(3) not-for-profit, non-sectarian organization whose purpose is to improve the vision of low income individuals. This organization purchases new prescription eyeglasses through a voucher program for children and adults in the U.S. who cannot afford glasses on their own. Eligible clients can apply for a voucher through a SSA. If a SSA is not available, a primary care physician, school nurse, or house of worship may submit an online application for the client. 

For California residents, the voucher is only redeemable online at https://marveloptics.com/. Marvel Optics is an online eyeglass retailer, who will fill the request for eyeglasses using the information provided by the client’s eye doctor. Marvel Optics receives reimbursement directly from New Eyes.

Eligibility Requirements

  • Income at or below U.S. federal poverty guidelines
  • Have had an eye exam within the past 12 months (New Eyes does not pay for eye exams).
  • Have no other resources to pay for glasses, including insurance, federal/state programs or other charitable support.
  • Have not received a New Eyes’ voucher within the past 24 months.

A New Eyes voucher typically covers only the cost of a basic pair of single or lined bifocal eyeglasses.

Note: Voucher numbers expire 90 days after issuance.

Application Process

Individual applicants cannot access the New Eyes online voucher portal and must obtain assistance from an SSA .

The following information is needed from the client:

  • Contact information including name, address, phone number, and email (if available)
  • Monthly income and expenses
  • A prescription for eyeglasses from a recent eye exam (within the last 12 months).

If Client...

Then EC, EW, or SW...

Requests New Eyes application,

Checks to see if client has an active case.

Does not have an active case,

Refers client to primary care physician, school nurse (child) or house of worship for assistance.

Has an active case,

Asks client for a copy of eyeglass prescription written within the past 12 months.

Does not have prescription,

Asks client to obtain eyeglass prescription and return.

Has prescription,
  • Registers with New Eyes (first time users) using the portal or signs in if already registered. Refer to https://new-eyes.org/application.
  • Goes to the bottom of screen and clicks in blue boxclicks in blue box.


  • Clicks on the New Agency User linkNew Agency User link to enter their contact information. If already registered, enters their e-mail address and password.


  • If not registered: Selects Agency:
    County of Santa Clara Social ServicesCounty of Santa Clara Social Services
    1879 Senter Road
    San Jose, CA and completes information


  • The registration request will be sent to Santa Clara County’s designated Super User for review.
  • Once registered or signed in, requests a voucher for the client from the menu on the right side of the screen. The selections are:
    • Request Voucher: apply for an eyeglass voucher for the client.
    • Issued Voucher: view, print or e-mail client voucher.
    • Request History: view the voucher requested.
    • Rejected Request: lists unapproved applications.
  • Clicks on “Request Voucher” to complete an application for an eyeglass voucher for the client.
  • Agency information is automatically filled in.
  • Agency Tax ID = SUGH26-300009.
  • Enters their information in the Agency Contact Information field before client information can be entered.
  • Confirms client has had an eye exam within the last 12 months.
  • Enters information from client’s prescription in the Basic Prescription Details window.
  • There must be an entry in every field. Enter xxxx for any fieldEnter xxxx for any field that does not have a written value on the prescription.


  • Completes the application with client’s information and submits application online.
  • Within 5 business days, receives an e-mail from New Eyes informing you if the voucher has been approved or denied.

Application is approved,
  • If the request has been approved, receives New Eyes e-mail with the voucher number and instructions on how to obtain glasses through Marvel Optics.
  • Forwards voucher number and instructions to client.
  • Informs clients they must use Marvel Optics’ New Eyes web page portal where they will choose from an assortment of frames and complete lens prescription information online (from eyeglass prescription written by the doctor).
    • Buy glasses online from Marvel.
    • Under the Payment Methods section, client will fill in voucher number as payment. New Eyes will pay for the full cost of glasses.
  • Eye glasses may be mailed directly to the client or to the agency for client pick-up.
    • Marvel Return policy.

Application is denied,

Receives denial e-mail from New Eyes and notifies client.

If you have questions about the New Eyes online registration or voucher request process, contact New Eyes at info@new-eyes.org or call (973) 376-4903.

Related Topics

Handicapped and In-Home Supportive Services