CyraCom (Formerly Known as Voiance)

CyraCom is an over-the-phone interpreter service available to Social Services employees 24 hours a day, seven days a week.

Bilingual Languages Provided

CyraCom provides bi-lingual services in the following languages:

REGION	LANGUAGES
Africa	Amharic Arabic Bambara French Hausa Italian Portuguese	Portuguese Creole Somali Swahili Tigrinya Wolof Yoruba
Asia	Burmese Hmong Indonesian Japanese Khmer (Cambodian) Korean	Laotian Malay Mien Thai Vietnamese
China	Cantonese Chaochow Fukienese Mandarin	Shanghai Taiwanese Toishanese
Europe	Albanian Armenian Bulgarian Catalan Croatian Czech Danish Dutch Estonian French German Greek Hungarian	Italian Lithuanian Macedonian Norwegian Polish Portuguese Romanian Russian Serbian Slovak Spanish Swedish Ukrainian Yiddish
India, Pakistan and Southeast Asia	Bengali Bhojpuri Guajarati Hindi Malayalam	Nepali Punjabi Sinhalses Tamil Urdu
Middle East	Arabic Armenian Assyrian Dari Farsi	Hebrew Kurdish Pashto Turkish
North America, South America and Caribbean	French Haitian Creole Navajo	Portuguese Spanish
Pacific Islands	Akian Fijian Ilocano Indonesian	Malay Samoan Tagalog Tongan

CyraCom may be accessed when staff require interpreter services when speaking to a client:

Via telephone (interpreter services would be utilized as a third-party line), or
In person, when staff require immediate interpreter services, and no other interpreter is available. A phone with special features for three-way calling may be utilized with the client present and the interpreter will translate via telephone.

Who	Action
Client	Contacts SSA via telephone or appears in the District Office Note: No staff member is available to provide interpreter services in the client’s native language.
Staff Member	Explains to the client that interpreter services will be requested. Dials 1-844-276-1697 or 1-844-234-0156. Note: If the client contacts the Agency via telephone, the transfer button must be utilized. Follows Prompts. Note: Enter a PIN based on your office location (see list of offices and PINs following this chart) and your employee ID number. When the interpreter is on the line, states: “I have a client on the line (here in the office). Please ask the client how I can be of assistance.”
Interpreter	Asks the client what assistance is being requested. Relates request to a staff member.
Staff Member	Assists the client via the interpreter.

DISTRICT OFFICE	PIN
Benefits Service Center (BSC)	2018
Application Assistance Center (AAC)	2249
Central Business Services (CBS)	2435
North County (NC)	2825
South County (SC)	3269
CalWORKs Employment Services (CWES)	4123
Department of Aging & Adult Services (DAAS)	4623
Department of Family & Children Services (DFCS)	2071
Second Harvest Food Bank	5408
General Assistance (GA)	9315
Foster Care (FC)	9975