Video Remote Interpretation (VRI)

• Using Microsoft Edge, click on the following link to fill out the request form: https://support.cyracom.com/connect-preschedule.   
• You will need to enter the following information on the request form:
  • Requester first and last name,
  • Work email address, 
  • CyraCom Connect Account Number,*
  • CyraCom Connect PIN,*
  • Requested language, 
  • Meeting link or meeting ID and password (i.e., Microsoft Teams, Zoom, etc.),
  • Pre-scheduled interpretation date and time, 
  • Estimated duration of appointment, and 
  • Scheduler contact information.

*Important: For instructions, account number, and PINs, please refer to the CyraCom Connect Pre-Schedule Video Remote Interpretation User document on the DEBS Program & Policy Bureau > Resources > Reference Materials > Language/Translations Resource Material page.

• Be sure to check the box: “I understand the above and confirm my video conference has been set up, and I am requesting an interpreter at the above specified time.”

• Click [Submit] once the form is completed.

Note: ASL sessions cannot exceed one hour and may require a second interpreter due to physical demand. Spoken language may be at most three hours, and sessions exceeding that limit will need to be split into multiple appointments.

CyraCom Client Service Representative (CSR)

• Once an interpreter has been requested for the meeting, a CyraCom CSR will contact you by email to confirm. 

Staff Member and CSR

• No further action is required after confirmation; your interpreter will join the session at the time requested.

• Using Microsoft Edge, navigate and fill out the request form:
  • https://video.cyracom.com 

Note: For first time users, you will see a pop-up window that video.cyracom.com wants to use your microphone and camera, click [Allow]. A shutdown may be needed for a reboot to troubleshoot any issues that may occur while connecting.

• Log in using the following CyraCom credentials:
  • Email*
  • Password*

*Important: For instructions, email, and password, please refer to the CyraCom Connect How to Access an Interpreter via a Web Browser document on the DEBS Program & Policy Bureau > Resources > Reference Materials > Language/Translations Resource Material page.

• Select or Search for Translation Language and click on the video camera icon.

• The Session Window will populate. Under PIN, select Main PIN from the drop-down menu. Enter your Employee Identification Number. 

• When all the information has been entered correctly, the video camera icon will turn blue. Click the video icon to schedule an Interpreter.

Staff Member and Interpreter

• Wait in the room for the interpreter to join your virtual meeting. When the session has ended, end call.

• On a desktop or laptop computer, go to https://gini.interpretmanager.com, allow the pop-up window, and sign into the SSA DEBS account using the following case-sensitive credentials:
  • Email*
  • Password*

*Important: For instructions, email, and password, please refer to the Global Interpreting Network Quick Reference Guide document on the DEBS Program & Policy Bureau > Resources > Reference Materials > Language/Translations Resource Material page.

• To get an interpreter, open the call by clicking on the phone icon located on the top right-hand corner of the screen, then select the language needed by clicking on the Language To drop-down.
• Select Social Services for the type of interpreter required. (If you need a specific gender for a call, click on the three dots and select male/ female/ or no preference.)
  • To place an audio call, click on the speaker icon, and then click on the [Call] button to reach an interpreter, or
    To place a video call, click on the video camera icon, and then click on the [Call] button to reach an interpreter.

• Wait for your interpreter to join the video session. 

Note: Third-party dial-outs are available in the platform and are done by the interpreter. If you need to place a call to your client, simply ask the interpreter for assistance.

• If you cannot hear the interpreter or the interpreter cannot hear you, enter the chat room by clicking on the chat bubble. 

• To disconnect, click on the [End Call] button. After confirming the request, the system will ask you to rate the interpreter’s performance and the call quality.

• On a desktop or laptop computer, go to https://sccgov-debc.vri-hannais.com and enter the SSA DEBS Access Code*.
• Enter the required information as follows: 
  • Name of Requestor (your name),
  • Call Back Number, 
  • Name of Consumer/Consumer (please enter “SSA DEBS”), and 
  • PIN*.

*Important: For SSA DEBS access code and PINs, please refer to the Hanna Interpreting Services Quick Reference Guide document on the DEBS Program & Policy Bureau > Resources > Reference Materials > Language/Translations Resource Material page.

• Press the [Submit] button.
• Click [Allow] on the pop-up window to allow microphone and camera access. You may be asked to click [Allow] again once your video call has been initiated.
• Select the language you request for VRI. The language display panel will show you an estimated wait time for each language. 

Note: If there are no interpreters available, you will see the message, “No experts online” and will need to try your VRI later or use another SSA DEBS interpreter service vendor.

Staff Member and Interpreter

• Wait for your interpreter to join the video session. Once the session has ended, end the call.