Video Remote Interpretation (VRI)

• Using Microsoft Edge, click on the following link to fill out the request form: https://support.cyracom.com/connect-preschedule.   
• You will need to enter the following information on the request form:
  • Requester first and last name,
  • Work email address, 
  • CyraCom Connect Account Number: 501032841
  • CyraCom Connect PIN: 5524-DEBS
  • Requested language, 
  • Meeting link or meeting ID and password (i.e., Microsoft Teams, Zoom, etc.),
  • Pre-scheduled interpretation date and time, 
  • Estimated duration of appointment, and 
  • Scheduler contact information.
• Be sure to check the box: “I understand the above and confirm my video conference has been set up, and I am requesting an interpreter at the above specified time.”
• Click [Submit] once the form is completed.

Note: ASL sessions cannot exceed one hour and may require a second interpreter due to physical demand. Spoken language may be at most three hours, and sessions exceeding that limit will need to be split into multiple appointments.

• Once an interpreter has been requested for the meeting, a CyraCom CSR will contact you by email to confirm. 

• No further action is required after confirmation; your interpreter will join the session at the time requested.

• Using Microsoft Edge, navigate and fill out the request form:
  • https://video.cyracom.com 

Note: For first time users, you will see a pop-up window that video.cyracom.com wants to use your microphone and camera, click [Allow]. A shutdown may be needed for a reboot to troubleshoot any issues that may occur while connecting.

• Log in using the following CyraCom credentials:
  • Email: VRIService@ssa.sccgov.org
  • Password: CountySC43
• Select or Search for Translation Language and click on the video camera icon.

• The Session Window will populate. Under PIN, select Main PIN from the drop-down menu. Enter your Employee Identification Number. 

• When all the information has been entered correctly, the video camera icon will turn blue. Click the video icon to schedule an Interpreter.

• Wait in the room for the interpreter to join your virtual meeting. When the session has ended, end call.

• On a desktop or laptop computer, go to https://gini.interpretmanager.com, allow the pop-up window, and sign into the SSA DEBS account using the following case-sensitive credentials:
  • Email: 786357@globalinterpreting.com
  • Password: Debs786357!
• To get an interpreter, open the call by clicking on the phone icon located on the top right-hand corner of the screen, then select the language needed by clicking on the Language To drop-down.
• Select Social Services for the type of interpreter required. (If you need a specific gender for a call, click on the three dots and select male/ female/ or no preference.)
  • To place an audio call, click on the speaker icon, and then click on the [Call] button to reach an interpreter, or
    To place a video call, click on the video camera icon, and then click on the [Call] button to reach an interpreter.

• Wait for your interpreter to join the video session. 

Note: Third-party dial-outs are available in the platform and are done by the interpreter. If you need to place a call to your client, simply ask the interpreter for assistance.

• If you cannot hear the interpreter or the interpreter cannot hear you, enter the chat room by clicking on the chat bubble. 

• To disconnect, click on the [End Call] button. After confirming the request, the system will ask you to rate the interpreter’s performance and the call quality.

• On a desktop or laptop computer, go to https://sccgov-debc.vri-hannais.com and enter the SSA DEBS Access Code: 5738.
• Enter the required information as follows: 
  • Name of Requestor (your name),
  • Call Back Number, 
  • Name of Consumer/Consumer (please enter “SSA DEBS”), and 
  • PIN: 5738. 
• Press the [Submit] button.
• Click [Allow] on the pop-up window to allow microphone and camera access. You may be asked to click [Allow] again once your video call has been initiated.
• Select the language you request for VRI. The language display panel will show you an estimated wait time for each language. 

Note: If there are no interpreters available, you will see the message, “No experts online” and will need to try your VRI later or use another SSA DEBS interpreter service vendor.

• Wait for your interpreter to join the video session. Once the session has ended, end the call.