Distance Learning (DL) via LinkedIn Learning

Background and Overview

Digital Literacy and Microsoft Initiative DL platforms were implemented from November 1, 2020 through July 1, 2022 as a pilot. Effective July 5, 2022 LinkedIn Learning replaces Digital Literacy and Microsoft Initiative. LinkedIn Learning can be accessed via a computer, tablet, or smart phone.

LinkedIn Learning is a highly personalized learning experience designed to help clients achieve personal and professional goals through learning that can be accessed anywhere and immediately.

Staff Onboarding

All AECs/ECs are to become familiar utilizing LinkedIn Learning to assist their clients to upskill:

• Request a CWES LinkedIn Learning License if your supervisor did not already automatically issue you one by selecting hyperlink: Request License. Even if you already have a personal license for LinkedIn Learning, you still need to add the CWES license and switch to it when you are using it for work.
• Shortly after your request is made, you will receive a confirmation email with more instructions and information.
• Then you will receive an email from the sender CalWORKs Employment Services via LinkedIn Learning containing an activation link. You are to activate it within one-week.
• After you follow the activation link, you'll be given the option to connect your LinkedIn profile account to LinkedIn Learning or continue without connecting. You can opt to not connect a profile and the LinkedIn Learning account will still work as a stand-alone product. You are not required to have a LinkedIn Profile for LinkedIn Learning to work. If you still want to connect but don't have a LinkedIn profile account, it will give you the option to “Join now” using your work email after clicking “Connect my LinkedIn Account”. To protect your privacy, the County reminds all employees to use their work email for work-related businesses and on any external platforms that the County works with. You are advised to read the LinkedIn Privacy Policy which governs LinkedIn Learning before proceeding with the activation.
• If you are not connecting a LinkedIn profile account, then you will be asked to set up a password just for logging into LinkedIn Learning. You will log in using this password each time you visit the LinkedIn Learning sign-in webpage at https://www.linkedin.com/learning. This LinkedIn Learning password will not work on the LinkedIn.com main website.
• Next, confirm your identity and then click [Accept & Continue].
• Get started by selecting course categories and any skills that are of interest so that you can begin to receive personalized recommendations from LinkedIn Learning.
• You will then have the option to set weekly learning goals and reminders.
• The set-up is complete and you now have access to the LinkedIn Learning content library. Start with the following introductory content:
  • Viewing the content assigned to you by your organization in section “Assigned by CalWORKs Employment Services” under My Learning. These introductory courses are required for AECs/ECs who will be working with clients in LinkedIn Learning, and are listed as the first two items on Table 2 below.
  • Viewing the content recommended to you by your organization in the section “Recommended by CalWORKs Employment Services” under My Learning.
  • Searching for skills, subjects, or software in the search bar at the top of the page.
  • Checking out the “Top Picks” section on the LinkedIn Learning homepage that includes personalized recommendations for you.

Key Staff Learning Courses

Below are two key courses on LinkedIn Learning for the AEC/EC to take prior to beginning to work with their clients.

1. Select Hyperlink to course: New to LinkedIn Learning

https://www.linkedin.com/learning-login/share?account=87384162&forceAccount=true&redirect=https%3A%2F%2Fwww%2Elinkedin%2Ecom%2Flearning%2Fpaths%2Fcalworks-employment-services-new-to-linkedin-learning%3FshareId=86482ea5-944b-453c-9120-ec6d3fe6f807)

Learn what LinkedIn Learning is, why it is a valuable resource, where and when it can apply to our lives, and how it can be helpful to us.

2. Select Hyperlink to course: Curator Role on LinkedIn Learning

https://www.linkedin.com/learning/paths/calworks-employment-services-curator-role-on-linkedin-learning?u=87384162

Learn how to create learning content for your client, team, and organization in the role of a LinkedIn Learning curator. Find out how to create custom learning, send it to others, and get insights on it. Items that are documents in this learning path are downloadable as a PDF.

Client Onboarding

The following information provides the AEC/EC with a general understanding for obtaining LinkedIn Learning access for their clients:

• When the client accepts an offer for a free LinkedIn Learning license, they are required to provide the AEC/EC with their email address for registration.
• The client's email address will be submitted into the LinkedIn Learning database for license issuance.

Note: This step is done by the Supervisor.

• The AEC/EC must have the client's authorization, expressed in writing, or email, their voluntary consent to sign up with their personal information for LinkedIn Learning. Without the documentation of the client's acknowledgment, the AEC/EC is not to request any licensing from the supervisor. Similarly, supervisors are not to enter the client's information into LinkedIn Learning until the client provides authorization.
• AEC/ECs can obtain authorization documentation by sending the client the "LinkedIn Learning Client Consent Form" (SCD 2608) via DocuSign.  If the client DocuSigns (e-signs) the form, then it would also verify their email address for the license at the same time that it would provide a digital record of the consent.
• Once the AEC/EC receives the necessary documentation from the client, they will forward the client's sign-up information to the supervisor to be entered into LinkedIn Learning.

Note: Follow current process when adding entries to the CalSAWS Journal and submitting forms to Imaging.

• The client will then receive an invitation email from sender “CalWORKs Employment Services” via LinkedIn containing an activation link and is to activate the license within one week of receiving the email.
• The next steps for activation will mirror that described in the staff’s onboarding process, refer to the section Staff Onboarding above for detailed information.
• After setup is complete, the client can start viewing the introductory tutorial content, “New to LinkedIn Learning”, to get themselves familiarized with the platform.

LinkedIn Learning Participation

The following applies when completing the WTW Plan Activity Assignment (WTW 2) and scheduling the LinkedIn Learning activity.

• The activity is assigned and scheduled in up to three-month intervals.
• On the WTW2, select Adult Basic Education category and on page 2 add LinkedIn Learning.
• In CalSAWS, refer and schedule LinkedIn Learning activity.

Homework Study Time

Total participation hours include time spent in LinkedIn Learning courses and time participant dedicates to reinforce learned content outside of each course. Content reinforcement activities can include independent practice as well as the recommended activity suggestions provided at the end of each course. LinkedIn Learning hours of participation are to be calculated using a one-to-one ratio. For each hour spent in LinkedIn Learning courses, one additional hour of unsupervised study time can be credited to the total number of countable hours and embedded within the activity.

LinkedIn Learning curriculum is not governed by SB 1232 provisions.

Note: RRT staff are to follow internal procedures when engaging clients.

Populations Served

All CWES clients should be offered LinkedIn Learning as a resource, but only approved clients can count the activity towards their WTW Plan.

Satisfactory Progress

Satisfactory progress, as defined by LinkedIn Learning trainings, are learners who progress through the courses and pathways. The EC/AEC will provide recommendation on continuing to the next learning course and pathway.

Workflow Process

LinkedIn Learning is available to CWES clients through the various components of the WTW flow process, from case management to job search services, to clients selected for the federal WPR review. Refer to general procedural steps below for engaging clients.

A. The AEC/EC:

• Engages the client and offers LinkedIn Learning application and license.

Note: LinkedIn Learning can be accessed via a computer, tablet, or smart phone.

B. The Unit Supervisor/Lead:

• Issues LinkedIn Learning license to the client as follows:
  • Go to admin role and click [People Select User].
  • Click [Add New User].
  • Click [Add User By Email] and enter the client’s email address.
  • Select license: LinkedIn Learning Hub All Languages License (510).
  • Select invitation email.
  • Select Custom email template from the CWES One Drive.
  • Click [Confirm]—license will be sent to the client via email.
• Places the client in the appropriate Group in LinkedIn Learning as follows:
  • Select email you just added.
  • This will take you to the Profile page of user.
  • Scroll down and select [Add Groups].
  • Select user group and click [Save].
• Edits the client’s Profile to include full name as follows:
  • Select Pencil icon.
  • Add the client’s First and Last Name.
  • Under Business Title, type “Client” and click [Save].
• Enters the client’s information on the “LinkedIn Learning License Issued List” located in the CWES OneDrive
• Select the appropriate One Drive tab for the unit issuing the license.
• Enter client’s first name, last name, case number, SSN, email address, AEC/EC worker number and date license was issued.

C. The AEC/EC:

• Informs the client of LinkedIn Learning onboarding process.
• Reminds the client to activate LinkedIn Learning license within specified time of receiving the email.
• Explains available learning paths.
• Assigns learning path(s) to the client.
• Completes WTW 2 with the client, as appropriate.
• Navigates to the Select Activity page in CalSAWS to add the LinkedIn Learning activity by:
  • Selecting WPR in the Category field
  • Selecting "Education-Emp" in the Type field
  • Entering "43 LinkedIn Learning" in the Activity Number field
  • Click [Search]
  • Provider 43 LinkedIn will appear, click [Select].
• Informs the client to document hours on the "Attendance Verification" form (SCD 1755A).
• Monitors the client’s progress in LinkedIn Learning.

D. The Client:

• Completes assigned course(s).
• Documents hours completed on attendance sheet and name of the course.

Note: Depending on the specifications of each program component, client(s) could also count hours of participation for completing exercises embedded into the LinkedIn Learning videos.

E. The CWES Management Analyst

• Runs monthly reports to capture:
  • Client license activation status.
  • Time spent on LinkedIn Learning and most recent log in date.
  • Other customized usage data as needed by each unit's specifications.

F. The Unit Supervisor/Lead

• Distributes report to staff as needed and reviews reports for program utilization:
  • Markets LinkedIn Learning at Huddles/Unit Meetings.
  • Terminates licenses of clients that are no longer using LinkedIn Learning, (e.g., clients showing on the reports as not having logged in the last 3 months).
  • Updates Excel spreadsheet located in the OneDrive.
  • Moves clients to alternate groups, if necessary.

G. The AEC/EC:

• Follows up with the client and discusses course completions and future usage of LinkedIn Learning.
• Receives attendance reports.
• Updates CalSAWS activity status and enters attendance hours, as appropriate.
• Adds an entry to the CalSAWS Journal.
• Encourages the client continued usage of LinkedIn Learning.

H. The Unit Supervisor/Lead:

• Terminates license of clients who are no longer using LinkedIn Learning.
• Updates revoked licenses on the OneDrive.
• Moves clients to alternate groups if necessary.