EDD Real-Time Match

The EDD Real-Time match is accessed through MEDS. It includes an online EDD real-time match screen, which can determine if an applicant/ recipient has an existing or potential Unemployment Insurance Benefits (UIB) claim or an existing Disability Insurance Benefits (DIB) claim. A “potential” claim cannot be determined for DIB, as a medical report is necessary to establish disability.

The Real-Time Match may be used when the EW authorizes benefits before receiving the IEVS Applicant matches. The online data is only retained for 61 days.

The Real-Time Match can only be accessed from 6:30 AM to 6:00 PM, Monday through Friday.
If the real-time match indicates no potential UIB claim, do NOT refer the individual to apply for UIB unless conflicting information indicates that benefits may be available.
If an individual states they cannot work due to illness or injury and the real-time match shows potential UIB benefits, advise them to apply for DIB.
When using the “EDD REAL-TIME MATCH” to verify potential UIB/DIB status, a screen print copy must be imaged in CalSAWS.

Important: CAUTION: An EXACT MATCH of the applicant/recipient’s name is required. If the name entered does NOT exactly match the EDD claim name, the system may generate a negative response. However, the individual may have a sufficient work history and a valid UIB/DIB claim. The match criteria for other applicant IEVS abstracts is only the individual’s SSN. An exact name match is NOT required; therefore, the information contained on regular IEV410 abstracts is preferred, as it is more reliable.

How to Access On-Line Real-Time Match Information

Follow the steps below to access the online screens:

STEP	ACTION
1.	Sign onto MEDS and request the IEVS Main Menu.
2.	Select option “E = EDD REAL-TIME MATCH,” enter the individual’s SSN, and press the ‘Enter’ key. The “EDD REAL-TIME MATCH” screen will appear, and the SSN will already be filled in.
3.	Enter the individual’s name: Enter at least one character of the first name and the ENTIRE last name. Include appropriate spaces and special characters, such as a hyphen or apostrophe. If the individual uses only a “single” name: Enter a space in the “FIRST” name field (by depressing the space bar), and Enter the single name in the “LAST” name field.
4.	Birth date and sex code entries are optional, as EDD matches only the name and SSN.

EDD Issue to be Resolved

Either “Y” (Yes) or “N” (No) may be displayed in the EDD ISSUE TO BE RESOLVED field. A “Y” in this field means one of the following:

There is a pending claim; or
The individual is disqualified from getting benefits for a certain period because the information was withheld or incorrect or
Benefits are withheld until the individual provides the requested information to EDD.

The client must provide additional information regarding their UIB/DIB status.

Active Claim, SSN, and Name Match

The top part of the screen will reflect exactly what was entered. EDD does not return the name that is on their file. The response is displayed on the lower portion of the screen. If there is an active claim and the input name matches, then EDD will return the data in the CURRENT CLAIM field.

IF THERE IS...	THEN...
An active UIB claim,	UIB data is displayed in the CURRENT CLAIM field. The weekly benefit amount is displayed.
An active DIB claim,	DIB data is displayed in the CURRENT CLAIM field. The daily benefit amount is displayed.
Both a current UIB claim and DIB,	Only the UIB claim information is displayed. DIB information will be shown on the regular IEVS abstract.

Active Claim for SSN, Name Does Not Match

If there is an active UIB or DIB claim for the SSN but the EDD claim name does NOT match the input name, EDD will return a message indicating “name does not match.” Ask the client if they are known to EDD by another name, then take one of the following actions according to the circumstances:

IF THE CLIENT...

THEN...

Is known/has used other name(s),

Resubmit the request using the other name(s).

Has NOT used other names,

UIB/DIB must be verified through other means, including:

Waiting until the regular IEVS output is available (online 2-3 days, or regular output, 5 days). The match criteria for regular IEVS abstracts are only the SSN. You will see the name on the EDD files and decide if additional follow-up is needed.
Asking the client to call their local EDD UIB information number to request verification.

No Active Claim for SSN

If there are no active claims for the SSN entered, EDD’s program will check to see if there are enough wages to support the UIB claim.

TYPE OF RESPONSE	ACTIONS
No claim or insufficient qualifying wages were found for this SSN.	Determine eligibility as appropriate. Do not ask the client to contact EDD unless there is other conflicting information (i.e., other IEVS abstracts show different information, the potential for an out-of-state claim, conflicting information from the applicant, etc.) If the person has filed a claim, but there were insufficient wages to support the claim, the response will be “no match” because it does not meet the criteria of being: An active UIB or DIB claim An extension, Not enough wages to support a current claim.
The potential claim was NOT calculated because the name doesn’t match EDD’s wage files for this SSN.	Resubmit the real-time request to EDD if the client has used other names. If there are no other names or the other names still do not match the EDD file, the EW must: Check the regular IEVS output. The details given for the EDD “current” month (usually 4-6 months ago) will show the EDD name associated with these wages. Have the client call EDD to file a claim.
The potential claim was NOT calculated because multiple names are associated with this SSN.	Have the client call EDD to resolve the issue. Do not resubmit the real-time request to EDD; you will get the same response.
There is a potential claim and an “N” (No) next to the EDD ISSUE TO BE RESOLVED field.	Have the client make an application for UIB/DIB according to program requirements.