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Consumer Protection Programs
If a change in circumstance (CIC) RD results in Consumer Protection Program eligibility (Continuous Eligibility for Children (CEC), Transitional MC (TMC), Continuous Eligibility for Pregnant Woman (CE), the RD due date is not reset; the client will be placed in the appropriate Consumer Protection Program (CPP). At the end of the client's consumer protection period, the entire case must be reevaluated for eligibility resulting in a determination and prompting the RD due date to be reset to a year from that determination. The RD due date is reset by the EW in CalSAWS to a year from the date of the eligibility redetermination.
When a CIC results in the reset of the RD due date, the client must be notified if there is a change in MC eligibility and/or level of benefits. When Soft Pause individuals are eligible for a CPP, they should be removed immediately from Soft Pause and put on the CPP. However, CalHEERS and CalSAWS currently lack functionality to automatically place some eligible clients on a CPP when they are discontinued from MAGI MC. Therefore, EWs must leave clients who are eligible for a CPP on Soft Pause.
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