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Disposition of Returned Medi-Cal Cards
Returned (Undeliverable) Cards
A returned (undeliverable) BIC is sent back to EDS. EDS swipes the returned BIC through a reading device that produces two separate files: one for bad addresses and one for deceased clients. EDS keeps the returned BICs for three days and then destroys them. The “Bad Address File” and the “Deceased Recipient File” are sent to DHCS to update the MEDS database on a daily basis. DHCS alerts the SSBS through the daily County SSBS Alerts numbered 9003, 9008 or 9009.
SSBS Responsibilities
When a County SSBS Alert is generated which advises the SSBS of a returned BIC, the SSBS must follow the agency procedures to fix the problems.
Related Topics
Medi-Cal Identification Card Format