PD 23-05: Telephonic Signature Re-evaluation for CalWORKs and CalFresh
| Date: | 3/14/23 |
| To: | Eligibility Staff |
| From: | Tino Sacasa, ADSS II |
| Reference: | NA |
Background
CalSAWS has a three-minute recording time limit for non-contact center agents. Originally both the Re-evaluation summary and the Telephonic Signature attestation were to be recorded in CalSAWS.
Change
Due to the limited recording time, only the Telephonic Signature attestation will be recorded in CalSAWS. The following reference materials have been revised:
- Re-evaluation Telephonic Signature Script
- Chewable Byte 2023-43: Telephonic Signature for Non-Contact Center
- DEBS-BP chapter 28 Re-evaluation section
The CalSAWS Rights & Responsibilities must be used when conducting a CalWORKs and CalFresh Re-evaluation via Telephonic Signature. The complete Re-evaluation, including the recording of the attestation must be done completely through CalSAWS.
Please refer to General Assistance business process for GA and GA/CF Telephonic Signature for Re-evaluations.
Implementation
Effective 3-15-2023.