PD 24-12: Time Frame to Return a Client's Call
| Date: | 07/23/2024 |
| To: | All Staff |
| From: | Tino Sacasa, SSA Bussiness Policy Implementation Specialist |
| Reference: | NA |
Change
As requested by the CalSAWS Innovation Committee, the DEBS-BP was updated to reflect the following change from returning a client's call from 24 hours to 2 business days.
The Voicemail Phone Script has also been revised and posted to indicate this change.
Implementation
This change is effective 07/23/24.