8 - Agency Error Process

The Employment Counselor (EC) must follow the following process when an Agency Error has occurred:

If...	Then...
It is determined BEFORE the hearing that an Agency Error occurred,	Contacts the Appeals Officer (AO) to cease the non-compliance process and to cancel the Fair Hearing Enters case comments in VSAS Narrative and CalSAWS Journal following internal process.
It is determined AFTER the hearing that an Agency Error occurred,	End-dates the sanction in CalSAWS Changes the disposition code in VSAS Completes Social Services Benefits Specialist/Vocational Services Communication (GA 53) and forwards it to clerical staff to create Task for SSBS to take appropriate action Enters case comments in VSAS Narrative and CalSAWS Journal following internal process.

Note: ECs may only change hearing dispositions for cases that were not heard by the Hearing Officer, such as; for individuals who fail to show for the hearing.
For cases heard, if the claimant is dissatisfied with the decision of the Hearing Officer he/she may request an Administrative Review by the Director of the Social Services Agency or his/her designee. Refer to Administrative Review for more information.