QA CARMA Review Step Chart (Desk, RTF-Negative, etc.)

• Updates the SSA SNAP Scheduler application (available on the SSA intranet) on a monthly/daily basis with the QA EEs work hours.
• CARMA auto-assigns cases to the QA EE according to monthly calendar assignment at 7AM each working day.

Note: If an RTF-Negative case review is performed, case list will be provided manually to EE.

• Selects Desk Review cases from assigned case list in the CARMA To-Do-list.
• Performs review according to monthly calendar assignment. If:   
  • The case selected for review does not contain error(s):
    • Will enter review information into CARMA.    
  • The case selected for review does contain error(s):
    • Will enter review information with appropriate error element drop-downs selected into CARMA.

• Receives CARMA email notification there is an error that must be corrected. 
• If the EW...    
  • Agrees and all required forms and verifications are on file, then...   
    • Makes the corrections for the month of review and any other month involved by the due date.
    • Documents any necessary clarifications/corrections in the CalSAWS Journal.
    • Updates all cited error elements to corrected. 
    • The EW should discuss with the supervisor if the error/problem cannot be corrected by the due date and inform the QA EE immediately.    
  • Agrees, but verification is needed from the client in order to make the correction, then...   
    • Searches for CW 2200 "Request for Information" in CalSAWS Client Correspondence and manually generates form to request all missing verifications and mails request to client. 
    • Documents in the CalSAWS Journal which verifications are pending and the due date the client must provide.
    • Leave review in pending status. 
  • Disagrees, then...   
    • Discusses reasons for disagreement with the supervisor.   
      • If the EWS agrees the error citation is incorrect, then the supervisor marks the [Disagree] button for the error cited. 
      • The QA EE, QA Lead and/or QA Supervisor will review the error and determine if the error citation is confirmed to be correct or if it is incorrect and needs to be marked as invalid. 
        • If the error citation is correct select the [Confirm] button, and return the case to the EW. 
        • If the error citation is incorrect select the [Invalid] button, and communicate with the EW the citation has been marked invalid. 

• Evaluates corrective actions taken by EW and if further actions are needed, returns case to EW for follow-up.
• If...    
  • Further actions are required, then...    
    • Documents in CARMA why the review requires further action and presses the [Return to Worker] button.  
  • No further actions are required, then...    
    • Ensures all necessary documentation/verifications are on file.
    • If corrections are complete, presses the [Confirm] button on each error and presses the [Submit] button.