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Annual CalWORKs Redeterminations
[40-181.2]
A redetermination (RD) of all circumstances affecting the eligibility of the recipient shall be completed at least once every 12 months. The annual CalWORKs RD requires a face-to-face or telephone interview with the parent(s) or person(s) responsible for the child or the person(s) having responsibility for the care and control of the child.
Telephonic Signatures (TS)
For telephone interviews, the client has the option to provide a TS. A TS is a type of electronic signature using an individual’s recorded signature or verbal assent in place of an actual written signature and is considered legally enforceable.
The TS RD process eliminates the need to mail out the CalWORKs RD packets, which include the Application for CalFresh, Cash Aid, and/or Medi-Cal/Health Care Programs (SAWS 2 Plus) form, for completion by the client prior to the telephone interview.
Note: If, for technical reasons, a TS cannot be captured, the EW can revert to Non-TS by sending the forms via DocuSign, explaining the Rights and Responsibilities (R&R) verbally, and adding a detailed case journal explaining that the TS interview was unable to be completed due to technical reasons.
Time Frames and Informing
Annual RDs may be made more frequently than normal if unexpected changes in income, property, or other circumstances occur that affect the eligibility or grant level of the recipient.
At the time of application and at least once every 12 months thereafter, the county is responsible for giving applicants and recipients complete explanations in writing regarding:
- Eligibility Requirements
- Underpayments and overpayments
- Penalties due to an Intentional Program Violation (IPV)
- Their responsibility to report certain changes within ten calendar days
- Time on Aid (TOA) information.
The factors that must be explained include changes in income, resources, needs, and current TOA balances. Verbal explanations shall also be given and documented to ensure understanding. The client shall signify their understanding of their responsibilities in writing or by TS.
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