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Domestic Abuse Referral Process
When a CalWORKs client discloses domestic abuse, determine the type of situation:
- Emergency - Client is actively fleeing domestic violence.
- Non-emergency - Client has previously experienced domestic violence and is seeking services.
Emergency Referral
The EW/AEC/EC must do the following when an emergency DA situation arises:
- Provide the client with the 24-hour Support Line at 1-800-572-2782.
- For emergency/unsafe situations, call 9-1-1.
- complete a referral in the DEBS Referral App
Note: Emergency referrals are assigned to a CalWORKs SW/DV Advocate immediately.
Non-Emergency Referral
The following must be done when a non-emergency DA situation arises:
- The EW/AEC/EC:
- Completes the SCD 1029.
- Completes a referral in the DEBS Referral App
- The CalWORKs Employment Services (CWES) Client Services Technician (CST):
- Assigns the case to a CalWORKs SW/DV Advocate.
CalWORKs SW/DV Advocate Actions
Refer to the CalWORKs SW/DV Advocate Actions section of CWES Handbook Domestic Abuse (DA) - Referral Process.
Related Topics
Domestic Abuse Forms and Supporting Documentation
Program Requirements that Can be Waived
Domestic Abuse Exemption/Extender