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NOAs, Terminations, and Hearings
Notices of Action (NOAs)
[69-200, 69-205.23, 69-209.42, and 69-209.44]
The NOAs sent to an RCA/ECA recipient must:
- Be sent at least ten (10) days prior to any adverse action (i.e., when the grant is reduced, suspended, or terminated), and
- Be sent in English and the client’s language, if available, OR a verbal translation must be provided. The Social Services Benefits Specialist (SSBS) must contact the client by phone to provide the verbal translation. If the SSBS cannot contact the client by phone, the SSBS must send an appointment notice for the client to come into the office. This information must be thoroughly documented in the Journal Detail page of CalSAWS.
Reminder: Review the NOA to ensure timeliness and accuracy.
The SSBS MUST inform the client of the following:
- Their exact time limit for the RCA/ECA Program,
- Their rights and responsibilities, AND
- The penalties for non-cooperation.
Terminations
[69-210.13]
When a client is notified of termination because of reaching the time limit on RCA/ECA, the SSBS must review the case to determine potential eligibility for CalWORKs and/or refer the client to the GA Office to obtain GA information, or CAPI information if the client is aged and/or disabled.
Hearings
[69-210.2]
RCA/ECA recipients have the same appeal rights as other public assistance recipients, except that a hearing need not be granted if assistance is terminated because:
- The federal agency discontinues the program or reduces the eligibility time period, or
- The eligibility time period has been reached, unless there is a disputed issue of fact.
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