Update 24-01: EBT Card Replacement Request via IVR

Clerical Handbook 

Date	References	Clerical	Implementation
03/29/2024	N/A	Yes	03/15/2024

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Changes

Clients can now request an EBT card replacement through the Interactive Voice Response (IVR) System. Chapter 6 of the Clerical Handbook has been revised to include subsection EBT Card Replacement Request via Interactive Voice Response (IVR) System. 

Data Systems

Santa Clara County Contact Center IVR system has been updated. For system-related entries, refer to Chewable Byte CB 2024-93: EBT Card Replacement Request via the Contact Center's Interactive Voice Response (IVR) System.  

 

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Department of Employment & Benefits Services

Contact Person(s): Elizabeth Garay, SSA BPIS, and Tino Sacasa, SSA BPIS