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Customer Support and Resources
The SAVE Program offers a variety of customer support options, training and resources that are available to all users on the Navigation Menu’s Help tab. The Help drop-down menu contains the following links: “View Resources”, “Take Tutorial” (which is currently unavailable) and “Contact Us”. Additionally, on the SAVE Home page, users have access to resources and contact information using Quick Links “Resources” and “Contact Us.”Quick Links “Resources” and “Contact Us.”
Selecting “View Resources” from the Help drop down menu or “Resources” from the Quick Links users have access to a variety of materials and guides such as:
- SAVE Self-Assessment Guide
- SAVE Program Guide
- SAVE System User Guide
- Fact Sheets
Selecting “Contact Us” from the Help drop-down menu or “Contact Us” from the Quick Links users have access to a variety of SAVE customer assistance information:
- SAVE Customer Assistance (877) 469-2563
7 am to 5 pm Central Time, except federal holidays
SAVE users may check on the status of a pending Form-845 or SAVE Verification Case.
Please provide the SAVE Case Verification Number.
- Technical Assistance
(800) 741-5023
24 hours a day -7 days a week
- SAVE.Help@uscis.dhs.gov - Send an email with your questions or suggestions
- SAVE Website
https://www.uscis.gov/save -The SAVE website offers SAVE Program information, publications and training opportunities.
Glossary of SAVE Terms
Click a term to view the definition:
- Additional Verification
- Adjustment of Status
- Admission Number or I-94 Number
- Alien File (A-File)
- Alien Number
- Automatic Second Step Processing
- Case in Continuance
- Case Verification Number
- Department of Homeland Security
- Document Type
- Initial Query
- Password
- Photo Matching
- Request Additional Verification
- Resolve Case
- Resolved Authorized
- Scan and Upload
- Systematic Alien Verification for Entitlements (SAVE) Program
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