UI Self-Service Phone Line

The UI Self-Service Phone Line at (866) 333-4606, provides the following services 24 hours a day, 7 days a week in English and Spanish:

Get information on your last payment issued.
Certify for benefits using EDD Tele-Cert℠.
Hear information on how to file a new UI claim or reopen an existing one.
Request duplicate 1099-G tax information.
Find local AJCC locations.

From the main menu, select option 1 for information regarding UIB payments. UIB payment information includes:

The date the last payment was issued,
The amount of the payment, and
The period of time covered by the payment.

This number should be used if you do not need to speak with a representative. The best time to call on weekdays is between 6 a.m. and 8 a.m. or after 5 p.m. and anytime on the weekends. To access confidential information, claimants will be asked to enter their SSN and a PIN on the phone keypad. Claimants will set their PIN the first time they use the automated phone system to access confidential information. EWs may access this system when needed to determine anticipated income if the information is not available from another source. If the automated telephone information is used as a UIB verification, it must be documented on the CalSAWS Journal Detail page.

Note: Payment information is not available on this system until ten days after the claim has been filed.

Automated Self Service - America’s Job Center of California℠ (AJCC)

A telephone line is also available for actual payment information at One-Stop Career Center locations. The automated self-service system can be used by clients who do not need to speak to a representative. Information is available 24 hours per day, 7 days a week. The website is https://www.work2future.org/locations/ and there are five (5) America’s Job Center of California locations in SCC as follows:

(1)	North San Jose, America’s Job Center 1901 Zanker Road San Jose, CA 95134 Level of Service: Comprehensive Telephone: (408) 216-6200
(2)	San Jose One-Stop 1601 Foxworthy Avenue San Jose, CA 95118 Level of Service: Comprehensive Telephone: (408) 794-1100
(3)	Work 2 Future One Stop Gilroy Center 379 Tomkins Ct. Gilroy, CA 95020 Level of Service: Comprehensive Telephone: (408) 758-3477
(4)	NOVA Job Center 505 West Olive Avenue, Suite 550 Sunnyvale, CA 94086 Level of Service: Comprehensive Telephone: (408) 730-7232 Web Site: www.novaworks.org
(5)	CTC Partner Affiliate 749 Story Road San Jose, CA 95122 Telephone: (408) 213-0961

“A Guide to Benefits and Employment Services” DE 1275-A

EDD sends the claimant the “Guide to Benefits and Employment Services” handbook when the claim is filed. It contains:

General UIB information, and
Claimant responsibilities.

It is NOT a UIB verification document.

“Pre-Claim Computation”

The “Pre-Claim Computation” is a computer printout providing the earnings history for the base period which corresponds to the date of the claim.The printout identifies a potential claim, gives the maximum award amount and the weekly benefit amount; however IT DOES NOT VERIFY THAT A CLAIM HAS ACTUALLY BEEN FILED (adjudication). It does verify whether there are sufficient earnings to file a claim and, therefore, whether a UIB application is required for CalWORKs/Medi-Cal eligibility.

“Notice of Unemployment Insurance Award” Printout

The “Notice of Unemployment Insurance Award” printout (DE 429Z) is mailed to the claimant within 24 hours after a claim is filed. The “Notice of Unemployment Insurance Award” provides.

Name and SSN of the claimant
Claim Beginning Date
Claim Ending Date
Maximum Benefit amount
Weekly benefit amount
Total Wages
Highest Quarter Earnings

The back of the DE 429Z form gives a definition/explanation of the information shown on the front of the form.

Note: If there is a potential disqualification or other issue, a telephone interview will be scheduled.

Dividing the maximum award amount by the weekly benefit amount will give the number of weeks of potential benefits, up to 26 weeks.

The printout may be used for verification of:

Application for UIB
Potential eligibility
Weekly benefit amount.

UI Online Payment Information

The UI Online

℠ home page displays information about the last payment issued and the claim balance. Clients can log in to Benefit Programs Online and access UI Online for payment information.

On the Payment Activity page, the following information may be accessed:

Payment Issue Date
Amount of payment issued
Payment Status
Transaction Details page (select the Details link under View).

To access the Payment Activity:

Select Payment Activity at the top of the page, or
Select View Payment Activity in the Claim Summary section on the UI Online home page.

To view transaction details and a breakdown of how the payment was calculated:

Select Details for the desired week.
- Detailed payment information becomes available when the Payment Status displays Paid.
- The Details link does not display under View if the Payment Status does not display Paid for a specific week.
  - A week may not be Paid due to excessive earnings, a disqualification, or another eligibility issue.