TransPerfect Over the Phone Interpretation Services

In addition to CyraCom (formerly known as Voiance), Social Services has contracted with TransPerfect Interpretation Services to provide additional interpretation services to staff. TransPerfect is an over-the-phone service available to 24 hours a day, seven days a week.

Bilingual Languages Provided

TransPerfect provides bilingual services in the following languages:

REGION LANGUAGES
Africa
  • Amharic
  • Afrikaans
  • Arabic
  • Bambara
  • French
  • Hausa
  • Italian
  • Portuguese
  • Portuguese Creole
  • Somali
  • Swahili
  • Wolof
  • Yoruba
Asia
  • Burmese
  • Hmong
  • Indonesian
  • Japanese
  • Khmer (Cambodian)
  • Korean
  • Laotian
  • Mien
  • Thai
  • Vietnamese
China
  • Cantonese
  • Mandarin
  • Shanghainese
  • Taiwanese
Europe
  • Albanian
  • Armenian
  • Basque
  • Bulgarian
  • Catalan
  • Croatian
  • Czech
  • Danish
  • Dutch
  • Estonian
  • French
  • German
  • Greek
  • Hungarian
  • Italian
  • Lithuanian
  • Macedonian
  • Norwegian
  • Polish
  • Portuguese
  • Romanian
  • Russian
  • Serbian
  • Slovak
  • Spanish
  • Swedish
  • Ukrainian
  • Yiddish
India, Pakistan and Southeast Asia
  • Bengali
  • Gujarati
  • Hindi
  • Malayalam
  • Nepali
  • Punjabi
  • Sinhalses
  • Tamil
  • Urdu
Middle East
  • Arabic
  • Armenian
  • Assyrian
  • Azerbaijani
  • Dari
  • Farsi
  • Hebrew
  • Kurdish
  • Pashto
  • Turkish
  • Yiddish
North America, South America and Caribbean
  • French
  • Haitian Creole
  • Navajo
  • Portuguese
  • Spanish
Pacific Islands
  • Akan
  • Fijian
  • Ilocano 
  • Indonesian
  • Samoan
  • Tagalog
  • Tongan

District Office Pins for TransPerfect

DISTRICT OFFICE PIN
ADMINSTRATIVE SUPPORT BUREAU (ASB) 8608
APPEALS 7556
APPLICATION ASSISTANCE CENTER (AAC) 3118
BENFEFITS ASSISTANC CENTER (BAC) 3853
BENEFITS SERVICE CENTER (BSC) 4283
CONTINUING BENEFITS SERVICES (CBS) 9518
FOSTER CARE ELIGIBILITY BUREAU (FC) 6323
GENERAL ASSITANCE SERVICES (GA) 8120
NORTH COUNTY (NC) 9245
SOUTH COUNTY (SC) 8883
CALWORKS EMPLOYMENT SERVICES (CWES) 1918
DEPARTMENT OF AGING & ADULT SERVICES (DAAS) 1234
DEPARTMENT OF FAMILY & CHILDREN SERVICES (DFCS) 2071

Procedures for Accessing TransPerfect Over the Phone Interpretive Services

TransPerfect may be accessed when staff are in need of interpreter services when speaking to a client:

  • Via telephone (interpreter services would be utilized as a third party line), or
  • In person, when staff require immediate interpreter services, and no other interpreter is available. A phone with special features for three-way calling may be utilized with the client present and the interpreter will translate via telephone.
Who Action
Client

Contacts SSA via telephone or appears in District Office.

Note: No staff member is available to provide interpreter services in the client’s native language.
Staff Member
  • Explains to the client that interpreter services will be requested. 
  • Dials 1-855-886-2901 (or Non-US/Direct:480-961-5379) and waits to be connected to the TransPerfect IVR system.

    • Note: If the client contacts the Agency via telephone, the transfer button must be utilized.

  • Enters or says the Social Services Agency 7-digit account number: 3056669. 
  • Enters or says the PIN specific district office PIN e.g. Office A - PIN: 9518.
  • Enters or says: ‘772’ or “Spanish”. For all other languages, enter or say the 3-digit language code or the name of the language. [Please refer to the “TransPerfect (TP) Language Code for a list of all language codes posted on the Program Reference Materials - Quick Reference Guides page.]

    • Note: You may also press “0” to speak to an agent to request a language or if you need assistance choosing a language.

  • When the interpreter is on the line, states: “I have a client on the line. Please ask the client how I can be of assistance.”
Interpreter
  • The interpret will recite required script which will inform staff person of any instructions or requirements before beginning interpretation service.
Staff Member
  • Confirms understanding of instructions from interpreter
  • Begins conversation with the client.

Staff may also use the TransPerfect interpreter service for ASL by simply selecting the three digit ASL number or by saying “ASL”. The ASL service will be completed using a video conference call format. TransPerfect uses Zoom for all ASL interpretation calls. However, TransPerfect can use other platforms (e.g. MS Teams) to complete the service call. For this service, to work, video conferencing or cell phones are required.

For cell phones, TransPerfect will send a Zoom link text to the phone number. The user will need to register as guest only in the Zoom platform to initiate the video conference call to conduct the ASL interpretation services. The client is not required to create a Zoom account or use their own if the have one already.

Note: There is no need for an appointment. All ASL calls can be served 24 hours a day, 7 days a week.

TransPerfect Dashboard Services

TransPerfect offers online portal with easy-to-use tools to verify interpretation usage and account and information that can customized for specific use by designated staff. 

Designated staff will be required to create an account with a secured password and may use it for statistical purposes or as other business needs may deem appropriate.

The TransPerfect Analytics Portal is located at https://tap.tptri.com. 

Related Topics

TransPerfect Over the Phone Interpretation Services