Scheduling Process - New CalWORKs Applicants

CalWORKs applicants are registered for employment services through the CalWIN system after they are approved for cash assistance. Once registered, the client is scheduled by CWES to attend an intake orientation. A separate scheduling process exists for teens.

Procedures

The following steps outline the process for scheduling new CalWORKs applicants to CWES for employment services if there is no assigned worker.

Case Management are responsible for scheduling mixed language and second parent one-on-one orientations.

This scheduling process is used by the following CWES offices:

• CWES - Central San Jose
• CWES - North County
• CWES - South County.

These are the steps:

1. CalWORKs applicants are determined to be eligible for cash benefits by the Eligibility Intake Worker.
2. Upon determining eligibility for cash benefits, the applicant is referred to CWES as a mandatory or volunteer registrant and is registered for employment services through the CalSAWS system.
3. A WAX list is generated through Business Objects Info View, that lists all CalWORKs mandatory and voluntary registrants who are required to participate in CWES or who volunteer.
4. The Admin. Lead (or designee) creates a master orientation calendar each month. This calendar reflects days, times, and language for orientation.
5. Clerical staff generate orientation sessions in CalSAWS according to the master orientation calendar.
6. The scheduling clerk schedules each client into a session and mails the orientation appointment letter and CWES Guidebook to the client.

Note: Clients who are identified as refugees and have been a U.S. resident less than five years are sorted and referred to CIU regardless of their education level.

Scheduling Rosters

CalSAWS-generated session rosters are used to check-in clients when the individual was scheduled through CalSAWS. Clients who walk-in to orientation will be added to the “Orientation Roster” (SCD 2271) by intake’s designated clerical person. These sign-in sheets are used as tools by orientation facilitators and administrative ECs for identifying and tracking cases.