Scheduling Process - Immediate and Continuous Child Care

Prior to Mandating Program Activities

A. The EC:

• Verifies that the parent has secured child care prior to mandating WTW participation, and prior to initiating the noncompliance process or imposing a sanction. Securing child care is defined as the child care packet received.
• The following applies to newly approved applicants and recipients:

B. When there are Newly Registered Recipients on the DSR 67575 daily report, the Scheduling Clerical Staff:

• Follows existing scheduling workflow and schedules clients within 5 business days.

C. When there is a Newly Approved CalWORKs Applicants listing generated daily, the Engagement Lead:

• Distributes Newly Approved Applicants and Recipients cases to the Engagement Team the same day ORE cases are assigned in CalWIN.

Note: Sanction Applicants will be assigned Round Robin, Engagement EC will follow the WTW Sanction Client workflow.

When cases are in both listings above, the Engagement EC, for Newly Approved Applicants:

Reviews for the following:

• If the client receives APP childcare or declines childcare:
  • CCP 8 is not sent; no need to approve childcare in CalSAWS.
  • Enters case comments in CalSAWS.
• No further action needed, follow existing orientation business process.

Child Care needed-proceed:

• If needed, change WTW Employment Registration Status date to match CalWORKs beginning date of aid.
• Approve Full-Time childcare for 12 months (example: 1/1/20-12/31/20) in CalSAWS under “Stage I Child Care” activity.
  • Leave activity in Referred status.
• Send “CalWORKs Stage I Childcare Authorization” (CCP 8).
• Complete form with household children composition, assigned Engagement EC contact information and 30-day due date.
• CCP 8: 30-day due date time frame for childcare to be secured begins the date CCP 8 is mailed.
• Sends copy of CCP 8 to IDM.
• Enters case comments in CalSAWS using “Stage One 12-Month Childcare” drop-down in the Journal Detail page window.
• Sets alert to follow up 15-days from date CCP 8 was mailed.

Newly Registered Recipients:

• Follows the same steps as above except for the Employment status date. which should be the effective begin date the client became WTW Mandatory.

Note: If at any point the client requests to reschedule ORE the EC is to follow existing business process and provide ORE dates, times and locations. The appropriate Childcare packet will be mailed by the Engagement EC at any time during client interaction.

When at the 15th day, the Engagement EC:

When the Client shows to 2nd ORE appointment, the Engagement EC:

• Clears and delivers case for CM EC assignment.

When the Client does not show to 2nd ORE appt and it is after the CCP 8 30th day due date, the Engagement EC:

• Will follow the existing Noncompliance business process and initiate Noncompliance

D. When there is no client contact by the end of the NONC timeline, the Engagement EPS/Lead:

• Implements WTW Sanction.

E. When a sanction is implemented, the Engagement EC:

• Moves WTW case to close files once the EW authorizes the WTW sanction.