Documentation - Purpose of Thorough Documentation

The case narrative is an online written record, which fully documents an individual's participation in CWES from the point of enrollment to termination from the program. The documentation should include clear details that tell the story of the participation of the client and case actions taken.

This would include:

• Details as to why child care payments were made at an amount other than requested.
• Details on mileage payments, including amounts subtracted that was advanced to client in the previous month.
• Transportation payments that include payments for children.
• Number of hours of client participation for the month when the “Attendance and Child Care Billing” (SCD 1755) is received.
• Documentation how pay check stub hours were processed to verify actual or projected hours of paid employment activity.
• Tracking the young child exemptions:(0-3 months; 0-6 months and 0-23 months once in a life-time exemption.

These are important details that not only assist to tell the story but also provides a source location for other CWES and Agency staff to identify information for WPR information, fair hearings and incoming OD phone calls. This also enables CWES staff to provide appropriate and timely customer service.

Since the primary intent is to document relevant information in an objective and concise manner, Case Comments does not lend itself to individualistic creative writing styles. For our purposes, the narrative must focus on fact rather than on feelings or opinions. The CWES worker may state professional judgment as long as the judgment can be adequately substantiated.