Answering calls from customers, SWs, EWs from District Offices, DA offices and probation officers from JPD regarding case information, eligibility questions, payment issues, completes requests for MTO to issue emergency Medi-Cal cards, etc.
Resolves Medi-Cal problems for cases that are in the PAC office under E922.
Explains Foster Care eligibility, procedures, required documents, key issues that impact Foster Care eligibility to Social Workers who visit the PAC office seeking help to understand the initial forms and documents for various programs.