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Clerical Processing
When documents are sent to the FC bureau, they are reviewed by the FC clerical staff before being distributed to assigned FC SSBSs. When the FC SSBSs have completed the required work on the documents, they are sent to Imaging with the associated case. The scanned documents are kept for two months and then destroyed.
The Workflows listed in this section of the handbook include general guidelines for the following:
- Document Identification.
- Adding a case to CalSAWS.
- Adding FC providers to CalSAWS
- Processing requests for Social Security Cards and Birth Certificates.
- Phone Support.
- Assigning cases in CalSAWS.
- Dealing with clients in the lobby.
- The TMT for assigning tasks based on documents received.
Related Topics