Face-to-Face Interview

Face-to-Face interviews are not required for MC. State law mandates a simplified MC application process for clients which may not request paper forms. The intent is to limit the impact on the client.

At the time of application, the option of scheduling a face-to-face interview with an EW may be presented. This will make sure that applicants understand that they can get assistance with completing the forms, answers to questions and information about other programs they may be eligible for.

When a Face-to-Face Interview is Required

A face-to-face interview is required:

For Minor Consent applications,
When there is suspicion of fraud,
At the applicant's request, or
When at least one of the following criteria is met:
- There is questionable information on the application form or with the verifications provided.
- Obvious discrepancies exist between the information reported on the application and information received from IEVS about the applicant's income or property.

A face-to-face interview may not be required if questions or discrepancies can be resolved by follow-up telephone and/or mail contacts.

The reason that the EW is requiring a face-to-face interview MUST be thoroughly documented in Case Comments.

Failure to Keep an Appointment

When an MC applicant chooses to schedule an interview and fails to keep their scheduled appointment, the following procedures apply:

If...	Then...
The applicant requests a face-to-face interview, and later does not keep his/her scheduled appointment, NOTE: This process also applies to persons applying for both CW/GA and MC.	The eligibility determination process automatically reverts to the mail-in application process for MC. Refer to Mail-In and Phone-In MC Application Procedures MC APPLICANTS CANNOT BE DENIED FOR FAILURE TO KEEP THEIR SCHEDULED APPOINTMENT FOR AN INTAKE INTERVIEW.
The appointment for a face-to-face interview is not rescheduled,	The SCD 823 must be sent to the applicant allowing 10 calendar days to return the completed application form and verifications.
The application forms/information/verifications are not returned by the requested date, and the EW has explored all options to obtain them,	The application may be denied for failure to provide the information/forms/verifications necessary to complete a MC eligibility determination.

Note: If a case is discontinued due to no show to Face-to Face Appointment when fraud is not suspected, the case must be rescinded.

Face-to-Face Interview

When a Face-to-Face Interview is Required

Failure to Keep an Appointment

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