Expert TOA Workers
Expert TOA workers serve as subject matter experts for staff and supervisors. Expert TOA workers review cases for:
- Fair Hearings based on TOA issues,
- Problems with child support unticking of TOA clocks,
- TOA related issues on closed cases, including ICTs and requests from other counties and states.
These reviews entail in-depth research and comparison of CalSAWS, imaging, and TRAC records for clients. Missing or inaccurate months, exemptions and/or extenders are corrected and the appropriate TOA related NOAs are sent to the clients.
[Refer to Referrals and Requests for Corrections for further information regarding referrals.]
Documentation
All TOA-related activities done by Expert TOA workers are to be documented in CalSAWS Journal Detail page.
TRAC Access
Expert TOA Workers have update access to the TRAC system, due to the extent and skill level of the reviews and corrections done by them.
Related Topics
Eligibility and Employment Staff
Referrals and Requests for Corrections