2 - Orientation

In-Person Process

Vocational Services conducts a group orientation for employable GA applicants after all eligibility factors are cleared. The group orientation may also include GA recipients whose employability status has changed from unemployable to employable. 

The Vocational Services Orientation process is as follows: 

VS Designated staff 

  • Assigns Orientations cases
  • Sends Orientation Check-in list back to GA EW by 1:30

VS Designated Staff: 

  1. Calls participant in from lobby for group Orientation.
  2. Takes roll.
  3. Provides brief introduction of the Vocational Services Program, as well as information on CalFresh Employment and Training (CFET) for eligible participants. This is done through a VS Orientation video. 
  4. Provides participant with the Vocational Services Participant Guide and other literature. 
  5. Escorts participants to the lobby at completion of the Orientation and instructs them to wait to be called for the Intake Assessment. 

Telephonic Process

A Telephonic Orientation is conducted individually (not in groups), as follows:

The EC:
 

  1. Receives scanned Orientation roster from designated VS staff.
  2. Calls assigned participant's (phone number in VSAS and CalSAWS).

    1. NOTE: A  minimum of 3 attempts to contact the participant must be made. 

If able to make contact with the participant:

  1. Completes a one-on-one Orientation.
    NOTE:  Participants are provided with access to the VS orientation video through the "Vocational Services Orientation and Assessment Appointment" form (VS 002) which is provided by the Eligibility Worker at the time of referral.
  2. Ensures that any questions related to the Orientation video are addressed, or provides information from the video to participants who are unable to watch it. 
  3. Sends the Vocational Services Participant Guide and other literature using the participant's prefer mailing method. 
  4. Proceeds with the Intake Individual Assessment.

NOTE: Prior to conducting Telephonic Orientation, Assessment, and Reassessment, VS staff must ensure that the participant has opted-in to electronic communication by reviewing the Contact Detail page in CalSAWS. 

Any email correspondence containing Personal Identifiable Information (PII) must be sent as Secure email.

 

If unable to make contact with the participant

A participant who does not respond to the EC's attempt to contact (minimum three attempts) during the scheduled date and time agreed, is considered as "No Show." The EC must follows steps below on "Failure to Attend Orientation."

Failure to Attend the Orientation

Participants who do not attend the Orientation in-person or by telephone as described above, are considered "No-Show." The EC follows the steps below.

  • Updates the Orientation to "No Show." 
  • Updates the GA/GR Employment Services program block to "Deregister."
  • Enters case comments in VSAS and CalSAWS Journal.

 

NOTE: VSAS and CalSAWS must be updated daily with the final Orientation status, no later than 4:00 PM.

Related Topics

Employable Individual Referral Process

Intake Assessment

Vocational Services Participation Deferral Criteria and Process

Family Reunification (AB 429)

Custody Alternative Supervision Program