CalWORKs Social Work Services - Referrals and Referral Outcomes 

Referrals

Referrals to CalWORKs SWs for social work services, which includes DV services, are initiated by SSA staff via the CalSAWS Referral Subsystem.

Refer to Announcement 85.

Case assignments are based on the following criterion:

• Number of daily case assignments
• CalWORKs SW’s district office location nearest to the client
• Client’s language needs
• Special interest and/or skill of the social worker
• Special request made by the client, such as gender preference

Referral Outcomes

The SW is to document in Case Comments listing efforts made to engage client for services. At a minimum, client needs to have two appointment letters sent.

The SW is to inform the referral party of the referral outcome.