HOLD - MEDS Worker Alerts for Hold Records

Provides inquiry and transaction information for recipients who are in a Burman Hold status.
The Hold status continues Medi-Cal while continued eligibility is determined.
Only information that created the error is displayed. The EW must use the INWA screens to see the entire picture in order to find a resolution.

Refer to Burman Hold Process for more information on the Burman process.

To Obtain

Choose Option ‘H’ from the Inquiry Request Menu [MENU] screen, or
From a blank MEDS screen, type HOLD and press Enter, or
From any of the queried individual’s response screens, type HD in the Option field and press Enter.
The Request for Hold Worker Alert Inquiry screen appearsRequest for Hold Worker Alert Inquiry screen appears.
Enter Client-ID or County and Case Serial number.

HOLD - HOLD ONLINE WORKER ALERT SUMMARY

The Hold Online Worker Alert Summary screen is displayedHold Online Worker Alert Summary screen is displayed when sufficient data is entered on the Request for Hold Worker Alert Inquiry screen.
Displays a list of alerts that caused the recipient to go into a Hold status.
If recipient is not in a Hold status, the message “NO WORKER ALERTS FOUND” is displayed.
To view a particular alert in detail:
Tab cursor to position the cursor next to the desired alert, and
Type ‘S’ and press Enter.

Caution: EWs should not attempt to utilize either the ‘E’ or ‘T’ option. Only MTOs who have ‘Full Access’ capabilities for MEDS can utilize option E to recall the rejected EW (Modify) transaction. The ‘T’ option is reserved for the MEDS Coordinators to recall training transactions.

HOLD - HOLD ONLINE WORKER ALERT INQUIRY DETAIL

The Hold Online Worker Alert Inquiry Detail screen appearsHold Online Worker Alert Inquiry Detail screen appears after a selection is made on the Hold Online Worker Alert Summary screen. Information such as transaction code, source, creation date, error message number with description, and data element is displayed.

HOLD - MEDS Worker Alerts for Hold Records

HOLD - HOLD ONLINE WORKER ALERT SUMMARY

HOLD - HOLD ONLINE WORKER ALERT INQUIRY DETAIL

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