Participant Responds to Non-Compliance NOA

If the participant contacts VS regarding the Non-Compliance NOA, the following actions MUST be taken:

EC
1. Reviews to determine if the participant was discontinued due to Agency Error.
  1. If Agency Error is determined before the Fair Hearing date
    1. Contacts the Appeals Officer to stop the non-compliance process and to cancel the Fair Hearing
    2. Adds Journal enries in CalSAWS and in VSAS [Narrative] tab.
      1. Note: For those cases that were appropriately discontinued, the Fair Hearing process applies. [Refer to "Appeals Overview," page 5-1] in the GA handbook.
  2. If Agency Error is determined after the Fair Hearing date
    1. End-dates the sanction in CalSAWS
    2. Changes disposition code in VSAS to Agency Error (H3)
      1. Note: With this action VSAS automatically scheduled a VS appointment if not previously scheduled.
    3. Instructs VS clerk to create a Task for EW to restore benefits.
    4. Adds Journal entries in CalSAWS and in VSAS [Narrative] tab.
EW
1. Receives Task Request with the attached GA 53.
  1. Restores the CalSAWS case and sends the appropriate restoration NOA to the participant if applicable.
  2. Forwards the GA 53 to IDM.
  3. Adds Journal entries in CalSAWS and in VSAS [Narrative] tab.

NOTE: If there is no response to the Non-Compliance NOA, then the failure to comply will be presumed to have been without good cause.

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