Agency Error

An Agency error occurs when agency staff fails to take action or takes incorrect action. If an Agency Error is determined the following steps must be taken by the EC

The EC:

  1. If it is determined BEFORE the hearing that an Agency Error occurred,
    1. Contacts the Appeals Officer to cease the non-compliance process and to cancel the Fair Hearing
    2. Enters case comments in VSAS and CalSAWS Journal following internal process
  2. If it is determined AFTER the Fair Hearing that an Agency Error occurred,
    1. End-dates the sanction in CalSAWS,
    2. Changes the disposition code in VSAS,
    3. Completes GA53 and forwards to clerical staff to create Task for EW to take appropriate action
    4. Enters case comments in VSAS and CalSAWS Journal following internal process.

Related Topics

Non-Compliance

Vocational Services Sanctionable Reasons

Non-Compliance Process

Non-Compliance - Sanctions for Married Couple

Participant Responds to Non-Compliance NOA

Good Cause

Administrative Review

Closed Case Transfers

Vocational Services and Appeals System