TrustLine (TL) Health & Safety - Prior TL Cleared or In Process

Verification of Application in Process or Cleared

When a client or child care provider claims that they are listed on the TL Registry or have already submitted an application to the DOJ, the Worker must call the TL CCRRN at 1-800-822-8490 for verification.

The child care provider’s ID number (Driver’s License number, California DMV ID Card, Driver’s License from any of the 50 states, or Alien Registration Card Number) is needed. TL will use this number to locate the individual in the database.

If the individual is listed in the TL Registry, then have TL fax a verification letter.

Criminal History Clearance to TL

Follow these steps to verify when a client or child care provider claims that they are on the TL Registry or have already submitted an application to the DOJ:

A. The Client or Provider:

• Claims to be on TL Registry or in process.

B. The EC:

• Verifies by calling the CCRRN toll free number 1-800-822-8490 and requests a faxed copy of the “Cleared TrustLine Provider” letter from the California Child Care Resource and Referral Network.
• Forwards the copy of the “Cleared TrustLine Provider” letter from the California Child Care Resource and Referral Network and child care provider registration packet to the Office Designee.

C. The Office Designee:

• Registers the provider in CalWIN.
• Activates the provider.
• Includes the statement “Cleared TrustLine” and the date that the provider was registered on TL in the comment field on the [Child Care] tab in CalSAWS.
• Emails the provider ID# to the case manager.
• Sends documents to IDM.

In TL Registry or Application In Process

The EC must complete a “TrustLine Payment Program Change” form when a provider who is already registered with TL begins caring for the children of a different family or a different agency is paying child care.

Note: Approach the A9P Unit child care designee for copy of the form.

Not Listed in Registry

If the individual is not located in the TL database, begin the TL application process. Refer to TrustLine (TL) Health & Safety - TL Application Process.