TrustLine (TL) Health & Safety - TL Clearance

TL Referral Completed

If all of the following criteria is met, the TL applicant is granted TL registration:

A completed TL application must have been received,
A cleared status must be received from the DOJ indicating there is no criminal history, and
The Child Abuse Central Index must show no substantial child abuse reports.

The following represents the notification process for TL:

A. The CDSS:

Transmits background check results to the Child Care Resources and Referral Network and the TL applicant.

B. The Resources and Referral Network:

Notifies the local Child Care Resources and Referral Agency (SCCOE) the status of the TL applicants background check.

C. The SCCOE:

Notifies A9P Designee of the TL result by email.

D. The A9P Designee:

Sends the “Cleared TrustLine Provider” letter to IDM.
Registers and activates the provider in CalWIN.
Notifies assigned EC of background check result.

E. The EC:

Issues the approval and/or denial notice to the client depending on the outcome.

If the TL application is denied, closed, revoked or reopened, the A9P designee will send an email to the assigned case worker.

Incomplete Registration

If the DOJ cannot process the application or the fingerprints, they will return one or both to CWES for assistance. The DOJ may need clarification or a new set of fingerprints from the provider in order to complete the registration process. In this case the EC will have to start the TL process again.

If the child care provider does not provide the requested information within 30 days of a request from DOJ, the application will be closed. The provider and the EC will be sent notification that the application is closed and the provider is not eligible to receive child care payments.

TrustLine (TL) Health & Safety - TL Clearance

TL Referral Completed

Incomplete Registration

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