4821 - SSN Verification Not Posted Due to Later MEDS Change - Action

This message may be issued in conjunction with message 4801, 4802, 4803, 4804, 4805, 4813 or 4825. It indicates that the SSN verification information for this SSN will not update MEDS because the name was changed on MEDS during the verification process and the name used for this verification was not identified as an SSA name (which could be different from the name the client chooses to use for Medi-Cal).

Action Required

The EW must check CalSAWS, MEDS and case records to determine:
- If the client’s given name and/or surname name was correctly reported to MEDS.
- If there are any SSN Verification discrepancy messages that may accompany this alert (e.g., 4813, 4825, etc).
- If two different individuals have been inadvertently linked to the SSN on MEDS.
If the given name and/or surname was not correctly reported to MEDS, enter the correct given name and/or surname on the Individual Demographics Detail page.
If the client’s Social Security card has a different name, enter the SSN name as an alias in the Previous Names page section of the Individual Demographics Detail page.
If there are other discrepancy messages, refer to those messages and follow the steps to have the discrepancies resolved.
If the MEDS record has the same SSN for more than one individual, a referral must be made via a GadWIN ticket to the MEDS Coordinator for assistance in getting the problem corrected.
If necessary, refer the client to SSA with form MC 194 to resolve any SSA data discrepancies.

4821 - SSN Verification Not Posted Due to Later MEDS Change - Action

Action Required

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