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Case Assignments
Office assignments are determined by the type of benefits the client receives and the city in which the client resides. The following tables illustrate how office assignments will occur:
| Table 1: Generic Caseloads (CalWORKs/RCA, CalFresh) |
| City | District Office Assignment |
| Alviso | Continuing Benefit Services (CBS) |
| Campbell | Continuing Benefit Services (CBS) |
| Los Gatos | Continuing Benefit Services (CBS) |
| Milpitas | Continuing Benefit Services (CBS) |
| San Jose | Continuing Benefit Services (CBS) |
| Cupertino | North County (NC) |
| Los Altos | North County (NC) |
| Los Altos Hills | North County (NC) |
| Monte Sereno | North County (NC) |
| Monte Vista | North County (NC) |
| Mountain View | North County (NC) |
| Palo Alto | North County (NC) |
| East Palo Alto | North County (NC) |
| Santa Clara | North County (NC) |
| Saratoga | North County (NC) |
| Sunnyvale | North County (NC) |
| Gilroy | South County |
| Hollister | South County |
| Morgan Hill | South County |
| San Martin | South County |
| Table 2: Medi-Cal Only Caseloads |
| City | District Office Assignment |
| All cities |
BSC - one shared Caseload number Exception: LTC and QMB cases |
Control Clerk Procedures
Whenever a case is to be transferred to another district office, it is the responsibility of the sending office to ensure that the case is being transferred to the appropriate district office. The transfer criteria specific to language, programs, cities, and special indicators must be considered for transfer.
The Control Clerk’s role is shown below:
- Case is moved to Transfer Pending in TMT by EW Supervisor.
- Control Clerk exports case list in TMT any cases in Transfer Pending Status.
- Opens CalWIN Management Case Assignment Screen to view Programs and Status.
- Assigns the case to the appropriate district office based on the city in which the client resides.
- Close TMT.
Main Telephone Numbers
Generic telephone numbers for each office are shown below:
| Office | Telephone Number |
| ASB | 408-755-7780 |
| AAC | 408-758-3600 |
| CWES | 408-758-3500 |
| CBS | 408-758-4100 |
| Foster Care | 408-271-7400 |
| GA |
408-758-3100 (Continuing) 408-758-3106 (Intake) |
| BSC |
1-800-753-0024 (toll-free) 408-758-3800 (local) |
| North County Bureau | 408-278-2400 |
| Staff Development | 408-755-7099 |
| South County Bureau | 408-758-3300 |
| MBC - Medi-Cal Benefits Center | 408-758-3057 |
Related Topics
"Generic Continuing Caseload Control" (DSR00648R)