"Generic Continuing Caseload Control" (DSR00648R)

Introduction

The “Generic Continuing Caseload Control” (DSR00648R) is a computerized report produced and posted under the DEBS/All Continuing/Administration Continuing folder of Business Object on Mondays, Wednesdays and Fridays, with the exception of “Dead Night.” The report displays the following:

The Office number.
The Caseload number.
Total Number of cases in his/her caseload number.
The Second language of the Eligibility Worker (as certified by the Agency and recorded on the SSA Personnel Code files).
The Percentage of language cases in the worker’s caseload.

General Policy

The Management Analyst is responsible for monitoring and updating the DSR00648R as cases are assigned.

Note: CONTROL CLERKS MUST NEVER TAKE WORKERS OVER STANDARD IN EITHER LANGUAGE OR CASELOAD STANDARD. All urgent/emergency cases given to the Control Clerk must be assigned immediately.

"Generic Continuing Caseload Control" (DSR00648R)

Introduction

General Policy

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