Cases Being Held in Control

Reasons for Holding Cases

There are times when cases must be held in Control, such as:

Cases that are being held in Control must be monitored. If there is no room to assign, the SSPM is to be consulted as per district office procedures.

Cases must be assigned as quickly as possible, following established office priorities.
Periodic Reports received on unassigned cases require immediate assignment.
A returned check or correspondence requesting a reply require that the case be assigned immediately.
District office procedures are to be followed regarding case assignments when a client is in the lobby or a phone message is received for an unassigned case.
District office procedures are to be followed regarding information on the following reports when received in the Control Clerk worker number:
- Recertifications, Redeterminations, Reinvestigations (RRRs) due
- SAR 7’s received
- Medi-Cal Only Closings
- DTIF, etc.