Making Satisfactory Progress (MSP) Attendance Problems

Supportive Services

Supportive services cannot be withheld in order to obtain verification of the required hours in approved activities or verification of satisfactory progress, including receipt of any attendance verification. If it is determined that a client has failed or refused to comply with any program requirements, the EC must initiate the noncompliance procedures to make a cause determination. As part of this process, a timely NOA must also be sent prior to stopping or reducing supportive services, clearly stating which supportive services are being reduced or discontinued and the reason for the reduction or discontinuance. The NOA must be mailed at least 10 days prior to the date the supportive services will stop or be reduced.

Noncompliance

If the client fails to meet participation requirements or not meeting MSP, the EC is required to initiate Noncompliance and conduct a cause determination. Refer to Noncompliance Process for the process.