Family Services (FS) Program Employment Connection Application (ECA)

The ECA is used for assigning the review of FS referrals to the FS EC.

Referral Assignments

Upon receiving a FS Referral, Clerical assigns the FS Referral to an assigned FS EC via ECA using the following Types and Activities along with entering a Journal Entry in the Journal Detail page in CalSAWS:
•    Referral in the Type field, FS Referral Review in the Activity field, and the assigned FS EC in the Counselor field.

Referral Outcomes

Within 30 days of receipt of the ECA referral, the FS EC will select one of the following Referral Outcome Types in ECA along with entering a Journal Entry in the Journal Detail page in CalSAWS:

• Select, At Risk- OSH Prevention in the Type field when a referral is sent to OSH through OSH’s Homeless Prevention Services (HSP) Program.   
  • In the Referred By field, enter the issuance amount that was approved and authorized.
  • In the End Date field, enter the date you received notification from FS Supervisor/Lead/SSPM via the OSH date report. 
• Select, CHSP Referred in the Type field when the Introductory to Enrollment is scheduled and the referral is sent to Abode.
• Select, CHSP Enrolled in the Type field when participant has been enrolled in HSP, and/or signed a 12-month FS Plan.
• Select, CHSP Housed in the Type field when the participant becomes housed.
  • In the Referred By field, enter the Initial Rental Only Subsidy Amount paid by Abode. 
  • In the Email field, enter the Subsidy Amount paid by Abode when the client completed the program. 
• Select, FS Housing when clients receive Homeless Prevention Program (HPP) and payments have been authorized. 
  • In the Referred By field, enter the issuance amount that was approved and authorized.
  • In the End Date field, enter the date Abode processed payment (date on SCD 2416). 

FS Activity and Activity Outcomes

The FS EC will add the appropriate FS Activity in ECA and will select one of the following Activity Outcomes in ECA: 

FS Activities

• FS Housing Referral activity will be used until the client is referred to Abode for CHSP OR HPP payment request is made.
• Abode activity will be used when the client is enrolled in CHSP by Abode. 

Activity Outcomes

The assigned FS EC will select one of the following Referral Outcomes in the Outcome field of ECA along with a Journal Entry in the Journal Detail page in CalSAWS:

• Select, Pending Under Review when referral is received and under review and awaiting for referral outcome.
• Select, Unable to Contact when all expected attempts to contact client have been made, and client fails to return phone calls or make contact. FS EC will follow business process if this occurs. 
• Select, Withdraw when client specifically states they want to withdraw from the program and does not meet any other category. 
• Select, Assisted by Another Program when a client has received assistance from another program and therefore no longer meets eligibility for HPP, HPS, or CHSP at that time.
• Select, Invalid Referral when:
  • Case has become discontinued, OR
  • Client is not homeless or in receipt of an eviction.
• Select, Not Interested when client is CWES Sanctioned and does not want to cure sanction to receive FS benefits. 
• Select, ICT when client does an Inter-County Transfer.
• Select, Self-Resolved when a client self-resolves homelessness without any FS Housing assistance.
• Select, Complete when:
  • HPP is completed, OR
  • Client has been referred to CHSP, OR
  • Client received support from the At-Risk OSH Prevention program. 

Case Assignment

When a FS Case outcome is recorded, the CalSAWS case is requested from the assigned Case Management (CM) EC and assigned to the FS  EC. The FS case is assigned to the ECC EC for job placement assistance. When it has been determined client is eligible for Abode Services, the FS case is concurrently assigned to Abode Staff via the ECA.