Noncompliance - Failure to Show to Appointment

Client Fails to Show

If the client fails to show for the appointment or fails to contact the county to establish good cause, the county must attempt to contact the client by telephone at the time of, or after, the appointment to make a cause determination. The client must contact the county by the end of the 20-day period or a sanction will be imposed. [Refer to "Noncompliance Process Guidance/No Show to Noncompliance Cause Determination Appointment" for additional information.]

“Notice of Failed Telephone Attempt” (SCD 1779)

The EC must attempt to contact the individual by telephone at the time of, or after, the noncompliance appointment. The result of the telephone contact and telephone number called must be fully documented in the Journal Detail page in CalSAWS.

If the telephone contact is unsuccessful, the EC will send the SCD 1779. Send this notice the day after the cause determination and compliance appointment is missed and the individual cannot be contacted by telephone. In addition, the EC shall record the outcome on the Noncompliance Outreach Detail page in CalSAWS. [Refer to "Noncompliance Process Guidance/No Show to Noncompliance Cause Determination Appointment" for additional information.]

Example 1 Example 1 03/15/07 - “Placed a call to Mr. Smith at 10:45 AM to (408) 123-1234. There was no answer and voicemail box was full, unable to leave a message.”

Example 2 Example 2 03/15/07 - “Placed a call to Mr. Smith at 10:45 AM to (408) 123-1234. Left message on the answering machine for him to call me back by 5:00 PM today.”

This notice reminds individuals who do not attend the cause determination appointment and who cannot be reached by telephone of the following:

• That there is a participation problem
• The 20th-day deadline to correct the problem
• The need to contact the county within the 20-day period
• The consequences of the individual’s failure to resolve the dispute by the end of the compliance date (20th day).