1504 - Client Index Number/MEDS-ID VS County-ID/MEDS-ID Conflict - Critical

This alert is generated when:

There is a CIN on the transaction that is known to MEDS;
The MEDS-ID reported on the transaction does not match the MEDS-ID associated with that CIN on the MEDS CIN Cross Reference File;
The County ID on the transaction is known to MEDS; AND
The MEDS-ID reported on the transaction does not match the current MEDS-ID associated with the County ID on the MEDS County ID Cross Reference File.

If a CIN is not reported in the transaction or the CIN that is reported in the transaction is not known to MEDS, alert 1501 will be issued instead of this alert 1504.

Refer to Researching and Resolving File Clearance Alerts. Determine which scenario(s) best describes the circumstances for this alert. Follow the steps outlined in that document for the selected scenario.

Sample Alert

Click herehere to view the sample alert.

Possible Screens To Resolve This Alert

The MEDS OnlineThe MEDS Online Worker Alert Summary INWS shows the alerts.

This screen shows that there have been previous file clearance alerts. A possible contributing cause to the current alert is that these previous alerts have not been cleared; CalSAWS continues to generate the batch transactions that are not matching MEDS because the underlying problem in CalSAWS and/or MEDS has not yet been corrected.

PerformPerform INQS Client Inquiry Summary using the transaction MEDS ID.

This INQS screen indicates that the transaction MEDS ID is a truncated record, because there are no active eligibility screens listed.

In checkingIn checking the INQD screen, the last Primary Eligibility Change Date is 12/30/2004.
The INQS screenThe INQS screen indicates the XREF MEDS ID is known to MEDS and has a pending application.
PerformPerform INWS MEDS Online Worker Alert Summary.
This worker alertThis worker alert on the XREF MEDS ID indicates a file clearance conflict on an EW10 (Change) transaction.

In reviewing the alert, it appears that the EW10 (Change) was attempting to change the real SSN to the pseudo, but the MEDS ID in the transaction header (the 'old' MEDS ID) is not associated with the transaction CIN.

This INQN screenThis INQN screen for the transaction CIN indicates that there is only one MEDS ID associated with the transaction CIN. This MEDS ID matches the transaction per the 1504 alert.
Note the nameNote the name, gender and date of birth on SCI for this record.
This INQN screenThis INQN screen for the XREF MEDS ID indicates a different CIN from that on the transaction.
Note the nameNote the name, gender and date of birth on SCI for this record.
This INQW screenThis INQW screen for the XREF MEDS ID indicates a different CIN from that on the transaction.
Note the nameNote the name and date of birth on the INQS for this record.

In this particular scenario it appears that there are two records involved in the alert. The transaction County ID (minus the Aid Code) is associated with a different CIN and MEDS ID from that submitted on the transaction; and the transaction CIN is associated with a different MEDS ID from that submitted on the transaction.

Note also that although the names match, the transaction date of birth on the cross-reference file does not match that on the MEDS cross-reference files.

Action Required

Use the following chart to determine corrective action when an individual in known to MEDS with two or more records

IF the individual with duplicate MEDS records is...	THEN...
The same person,	Perform a Duplicate Person/CIN Correction process. Request the MTO perform an EW 11 to chain the records. Verify that correct CIN is selected after EW11 completion.
Not the same person,	Create a GadWIN ticket and select MEDS category Provide the Name, Birthdate and CIN for both clients and relevant CalSAWS and MEDS screens The MEDS coordinator will contact the state via Remedy ticket to request for de-linking the MEDS records.

IF the individual with duplicate
MEDS records is...

THEN...

The same person,

Perform a Duplicate Person/CIN Correction process.
Request the MTO perform an EW 11 to chain the records.
Verify that correct CIN is selected after EW11 completion.

Not the same person,

Create a GadWIN ticket and select MEDS category
Provide the Name, Birthdate and CIN for both clients and relevant CalSAWS and MEDS screens

The MEDS coordinator will contact the state via Remedy ticket to request for de-linking the MEDS records.

1504 - Client Index Number/MEDS-ID VS County-ID/MEDS-ID Conflict - Critical

Sample Alert

Possible Screens To Resolve This Alert

Action Required

Related Topics